Overview
This 3-day RAIL course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL), describing the IT Service Management Lifecycle.
Delivered in the comfort of your own home or office by a real on-line instructor. You will be asked to perform assignments with your net colleagues to help you in understanding the concept and benefits of ITSM.
Note that an optional Exam (HF421MR) is available at an additional cost of GBP 100.00 (Exclusive of VAT).
This training may be available onsite; please contact us if you are interested.
Audience
RAIL - Remotely Assisted Instructional Learning.
- Our instructors use a virtual classrooom to deliver this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session.
- Candidates will be able to fully interact, ask questions etc.. The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.
- ANY member of an organisation who is reponsible for the delivery of IT Services.
- This should include everyone in the IT department (not just operations), plus the people that represent the business and the interests of the business.
Examinations
This course will prepare you for the following exams and certification tracks shown. Please note that the exam may not be included in the price shown: please contact us to check.
ITIL® Certification Tracks »
ITIL® Exams »
Exam: ITIL® V3 : Foundation
Prerequisite ITIL® Foundation Certification »
ITIL® V3: Foundation
ITIL® V3: Foundation
ITIL® V3- Foundation »
Exam: ITIL® V3 : Foundation
Prerequisite ITIL® V3 Foundation certification »
ITIL® V3: Foundation
ITIL® V3: Foundation
Exam: ITIL® V3 : Foundation
Prerequisites
NONE- this course will explain the concept and principles involved in delivering IT Services to a business and is based wholly on best practice, adopted from around the world.
Course Outline
ITIL introduction.
- Key principles, models and concepts.
- Service Transition.
- Architecture & Technology.
- Roles and Functions
- Service Operations
- Revision and Mock Examination
Introduction of the lifecycle stages.
- Service Strategy.
- Continual Service Improvement.
- The Service Lifecycle.
- Service Design
ITIL Qualification Scheme
The training course outline shown above is a standardised version representing all
the dates shown and may vary from the course you attend. You will be sent the actual
course outline when you enquire about a specific date.