Overview
An organisation's true competitive edge is the knowledge it holds--knowledge that is often contained in the minds of individuals where it can't be shared or improved and, frequently, is lost when those individuals leave the organisation. A well-designed and implemented Knowledge Management programme is essential to compile disconnected pockets of information to strengthen the effectiveness of an organisation.
In this course, you learn how to build a KM solution that leverages organisational and individual knowledge. Through a progressive case study, you gain the skills to effectively apply Knowledge Management within your organisation. Individual and group exercises include:
- Identifying knowledge activities within your organisation
- Recognising and dealing with non-linear knowledge
- Setting knowledge goals
- Designing KM for the SKG
- Identifying tacit and explicit knowledge
- Applying the SECI model to your organisation
- Instituting KM with common and public tools
- Integrating knowledge management into the enterprise
- Measuring the effectiveness of KM
This training may be available onsite; please contact us if you are interested.
Audience
Anyone responsible for the management and distribution of knowledge or tasked with implementing a KM initiative within an organisation, including directors, programme managers, team leaders and department heads.
Skills Gained
You Will Learn How To
- Identify, create and distribute knowledge using proven Knowledge Management (KM) practices
- Analyse and build Social Knowledge Groups (SKG) to contribute and share knowledge
- Convert tacit knowledge into explicit knowledge for organisational gain
- Create new workflows to effectively share knowledge
- Implement technological solutions and maximise your KM technology infrastructure
- Apply a Knowledge Management architecture throughout your organisation
Examinations
This course will prepare you for the following exams and certification tracks shown. Please note that the exam may not be included in the price shown: please contact us to check.
Course Outline
Introduction to Knowledge Management (KM)
- Defining knowledge and how to manage it effectively
- Knowledge as a strategic asset
- The myth of the knowledge base
- Identifying KM goals
- KM best practices applied by large organisations
Collecting Knowledge Through Social Knowledge Groups (SKG)
What is an SKG?
- Establishing communities of practice
- Negotiating meaning within the community
- Linking personal engagement to knowledge development
- Uncovering shared knowledge
Analysing SKG
- Separating participants from non-participants
- Incorporating other stakeholders
Dealing with non-linear knowledge
- Mining narrative for fragmented knowledge
- Structuring complex knowledge for accessibility
- Enabling goals for evolving knowledge
Capturing Tacit Knowledge
Determining the uses of knowledge
- Productivity, innovation and retention
- Conducting a knowledge audit
- Performing a gap analysis
Retaining different types of knowledge
- Data
- Process knowledge
- Bloom's taxonomy
Tacit vs. explicit knowledge
- Envisioning the practice
- Converting conversations into records
- Establishing the relevant context
Saving tacit knowledge
- Documenting the implicit
- Retaining unspoken information
- Summarising knowledge for future distribution
- Linking the tacit to the explicit
- Publishing local knowledge
The Nonaka spiral of knowledge
- The Ba cycle within an SKG: Originating, Dialoguing, Systemising, Exercising
- The SECI (Socialisation, Externalisation, Combination, Internalisation) knowledge-creation process
- Allowing for knowledge conversion within an SKG
- Moderating how Ba acts with knowledge assets
Building Workflows for Effective Knowledge Management
Supporting individuals and SKG
- Applying personal knowledge management
- Tailoring and internalising information to create knowledge
- Separating irrelevant and obsolete knowledge
- Mapping workflows
- Rewarding knowledge development
Strategic knowledge management
- Recognising opportunities for KM initiatives
- Spinning off components of a KM system into new systems
Adopting Knowledge Management Tools
Leveraging technology for KM
- Questioning vs. form-filling
- Storing knowledge
- Bootstrapping the implementation
Compiling knowledge
- Connecting information
- Filtering
- Data mining
- Cataloguing and mapping
Leveraging a KM Architecture
Creating a knowledge-driven organisation
- Defining an effective organisational KM system
- Customising KM techniques for your organisation
Implementing an organisational KM system
- Managing new knowledge-generation through learning
- Maintaining open communication channels
Analysing change management issues
- Overcoming resistance to sharing knowledge
- Recognising the usefulness of a problem
Defining Success and Measuring Results
- Knowledge-based assets
- Valuing intellectual capital
Suggested Follow-on Courses
- 901 Introduction to Business Intelligence
- 211 Introduction to Business Analysis
- 212 Building an Effective Business Case
- 218 User Requirements for Software Development
- 315 Developing User Requirements
- 381 Business Process Re-engineering
- 146 Introduction to Microsoft Tools for Business Intelligence
- 195 Power Excel: Analysing Data
- 196 Introduction to Statistics
The training course outline shown above is a standardised version representing all
the dates shown and may vary from the course you attend. You will be sent the actual
course outline when you enquire about a specific date.